SECTION 1 - RETURNS
If you are unhappy with anything we have sent you, please always let us know first by email to email@example.com or call +(44) 207 633 0022 from Europe or toll free 877 360 9222 from the USA. We can not guarantee the correct processing of returns which are sent to our office or returns to any of our warehouses without any information or prior communication.
We accept returns of unused products in their original packaging and in resalable condition, within 14 working days after delivery of your order. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Please enclose a copy of your invoice or delivery note for identification purposes. Refunds will be issued within 10 days of receipt of the returned goods.
SECTION 2 - RETURNS SHIPPING
Return costs are not pre-paid. Postage or other return costs will be the customer’s responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods. You must return the goods, together with their packaging, in the same condition as supplied to you.
Address for Returns of Goods: If you need to return Goods to us for whatever reason, then please send such items to: for UK/EUROPE: Black+Blum Ltd, 2.07 Oxo Tower Wharf, Bargehouse Street, London, SE1 9PH, UK. For USA: Black and Blum Ltd c/o Julia Whitehouse, MMI Logistics, 460 Buffalo Road, Door 280, Rochester NY 14611, USA
SECTION 3 - REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
You will be under a duty to take reasonable care of the goods received. We reserve the right to refuse a refund on Goods returned which have been made unfit for resale or damaged whilst in your possession.
SECTION 4 - NON-RETURNABLE / REFUNDABLE ITEMS
Ex-display items on sale
SECTION 5 - ORDER CANCELLATION
Cancellation notice must be given before the dispatch of the order. Please call us during working hours on +(44) 207 633 0022 from Europe or toll free 877 360 9222 from the USA if you wish to cancel an order, or email firstname.lastname@example.org immediately.
SECTION 5 - EXCHANGES
If you would like to exchange an item, send us an email to email@example.com. We will confirm the address of where the item is to be sent to.
You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
The time for your exchanged product to reach you, may vary depending on where you live,
If you are shipping an item over £30/$50/€40, please consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.